Reading Time: < 1 minutes With the world moving forward technologically, more and more businesses are turning to Artificial Intelligence because of the many benefits it offers. AI plays a vital role in customer experience and marketing. AI helps companies understand the customer preferences, potential rise in demands, the propensity to switch, and channels they Read more…
Reading Time: 2 minutes Dataiku, one of the most advanced Enterprise AI and ML platforms, announces partnership with NatWest Markets. Natwest offers debt financing, risk management, and trading solutions to NatWest Group’s customers. Under the collaboration, Dataiku will provide its self-service analytics and automated machine learning to NatWest Markets to help join up its Read more…
Reading Time: < 1 minutes HTF Market Intelligence has recently included a research publication document on the Global Contact Center Analytics market. The publication breaks significant business segments and highlights broader level geographies to get an in-depth analysis of market data. The study includes qualitative & quantitative information and provides valuable market size data (from Read more…
Reading Time: < 1 minutes Walmart being the largest retailer in the world, leads in leveraging transformational technologies to improve the customer shopping experience, enhance efficiency, reduce cost, save customer’s money, and minimize environmental footprint. Walmart China launched its innovation platform, Omega 8, last year in January to help open cross-industry communication and extend cross Read more…
Reading Time: 2 minutes The sudden global transmission of Coronavirus pandemic is causing widespread fear and uncertainty around the world. Business is drastically getting affected and are unable to manage surging volumes of customer calls. Artificial Intelligence ensures exceptional customer experience during this highly unpredictable environment. Conversational AI will help bring calm to chaos. Read more…
Reading Time: 2 minutes The BFSI sector focuses on the emergence of Neobanking in a post COVID world. Shashank Kumar, CTO of Razorpay, believes customer delivery and customer experience are the extreme leverage in the ever-evolving and improving digital infrastructure. Razorpay aims at enhancing the banking experience in a branchless, mobile- and internet- first Read more…