Reading Time: 2 minutes A good virtual agent or chatbot can understand and interpret what a customer is saying, regardless of the use of any informal language. The inability to do so might frustrate a consumer and drive them away.Many virtual agents use deep learning and natural language processing (NLP) to build their understanding Read more…
Reading Time: < 1 minutes Automation, also called Labour-saving technology, as the name suggests, is a technology to perform a process with minimum human assistance. Automation offers efficiency, lower costs, enhancements customer interactions, multi-lingual capabilities, and frees up time to do more important tasks at hand. But customers are often fickle-minded, so instead of just Read more…
Reading Time: 2 minutes COVID-19 has taken a toll on all the industries and forced people to work remotely – leading to a shortage of staff at the workplace. Brian Pokorny, the IT director of Otsego County, New York, had to fire 50% of his team, mainly call center employees, on account of the Read more…