The sudden global transmission of Coronavirus pandemic is causing widespread fear and uncertainty around the world. Business is drastically getting affected and are unable to manage surging volumes of customer calls. Artificial Intelligence ensures exceptional customer experience during this highly unpredictable environment.
Conversational AI will help bring calm to chaos.
- CoronaBot: Virtual assistant, an AI-driven solution, can be trained to answer FAQs accurately and swiftly. They help take the pressure off organizations amid crisis. E.g., EBI.AI
- AI assistants never fall sick: AI assistant is like the model employee. They can respond to customer calls right away, in natural language, and there’s no limit to the number of consumers. They can extend an organization’s opening hours and are an ideal antidote for surging call volumes.
- Build your caller context: AI Technology has advanced to such an extent that they have broken down the traditionally recognized barriers between man and machine. The combination of the best of both increases efficiency. The latest AI tool can even figure out customer’s sentiments and notify & direct the call to the best-skilled available agent.
- Turn agents into superheroes: AI assistants use Natural Language Processing (NLP) to understand a customer’s query and direct this valuable Intelligence to the live agent who is aware of the consumer’s needs. AI assistants deliver fast and accurate responses, which in turn boosts the agent’s confidence, reduces risk, and is more capable of giving customers much needed reassurance.
The unlimited learning possibilities offered by AI tangibly supports business continuity and planning activities amid any unforeseen circumstances.
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