TCN, Inc., a leading provider of cloud contact center technology, announces the launch of List Management Services (LMS). LMS is an addition to TCN’s robust cloud contact center platform, which enables contact centers to streamline and optimize lists for connecting.
LMS makes it easier for the clients to integrate data from disparate sources while saving time, reducing errors, and improving omnichannel visibility.
LMS focuses on elevating the client’s business operations and allows deployment of more omnichannel functions to TCN’S contact center platform.
Key Benefits of LMS:
- A central data repository(and outside inputs’ connection point)
- Advanced management of data(draw upon data gathered for advanced decision processing)
- Increased visibility (and easier API access)
- Greater administrative efficiencies (saves time and efforts in managing data and reduces the potential for errors)
- Gateway to omnichannel functionality (e.g., two-way SMS and customer chat enhancements)
TCN’s LMS enables any call center to interact with their data in real-time. It allows the data to become enriched, parsed, or filtered on an unlimited amount of customizability, making interaction with data more accessible than it ever has been.
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