HTF Market Intelligence has recently included a research publication document on the Global Contact Center Analytics market. The publication breaks significant business segments and highlights broader level geographies to get an in-depth analysis of market data.
The study includes qualitative & quantitative information and provides valuable market size data (from 2014 to 2018).
Cisco System, Genpact Ltd, Genesys, Five9. Inc, etc., are some of the emerging players.
- Growth & Margin: Some companies have shown stellar growth, with net income going double. The continually expanding gross margins indicate the durable pricing power of competitive companies.
- Industry growth: Major business segment sales will cross the $$ mark in 2020. The forecast around the growth of industry players hints towards the industry’s projected growth.
- Ambitious growth plans & rising competition?: Applications/ end use such as Automatic Call Distributor, Log Management, Real-time monitoring, Customer experience, etc. will empower industry players to introduce new products launch into various markets.
- The status of Contact Center Analytics: The current market segments may not be as fruitful, but decent valuation and emerging investment cycle will create many growth opportunities; this will result in more substantial returns in the future.
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